Silver Goose is committed to complying with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR) 2018, and our utmost concern is ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Silver Goose may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2019.
With the introduction of the General Data Protection Regulation as of 25th May 2018, the data subject has been afforded new rights in relation to the protection of their personal information. A brief explanation of these is outlined below.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
You are afforded the right to obtain from Silver Goose confirmation as to whether or not personal data concerning you is being processed, and the right to obtain a copy of all the information we hold pertaining to you.
You have the right to rectify inaccurate personal data pertaining to you and to have additional incomplete personal data completed. If you believe any of the information we hold about you is inaccurate please contact us and we will aim to correct the information as soon as possible. Any problems that can’t be rectified immediately will be addressed without delay.
You have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
This shall not apply where one of the following grounds applies:
You also have a right to restrict our processing of your data where any of the following grounds apply:
If you would like to cease all communications from Silver Goose, we would recommend you exercise your right to restriction rather than ask us to erase your data, as this will allow us to prevent future mailings if your details are passed to us by an external data pool at a later date.
You have the right to request the information that we hold on you be supplied to you in a portable format. This will be supplied in a format readable by most standard spreadsheet software and reasonable requests for alternative data formats will be complied with wherever possible.
You have the right to object to your personal information being processed by us. If you object to us processing your data for profiling or direct marketing purposes then let us know and we will stop sending you marketing material and inform any relevant 3rd parties of a removal request. If you object to us processing your data in any way, please let us know and we will completely remove your personal information from our database.
We may collect the following information:
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Nobody likes "spam" so we do not share your email address with anybody else.
We do not store your payment card details.
Our website is not intended for the use of children under the age of sixteen. We ask that children do not provide personal information through our website. If we become aware that we have collected personal information from a child under the age of sixteen, then we will delete that information from our records.
Our legal basis for data collection relies on our legitimate interest as outlined in Article 6.1 of the GDPR 2018.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. If you would prefer us not to use your information, please contact a member of the team at firstname.lastname@example.org.
We may use data profiling in order to better tailor our communications to you. In this way, you can be kept abreast of relevant information and products that we believe you may be interested in. If you object to this profiling, please contact us at email@example.com.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In the unlikely event of a data breach that puts you at risk, we shall notify both the UK Information Commissioner's Office and you with details of the breach without due delay.
We retain your information for as long as you hold an account with us. This allows us to maintain an ongoing relationship with you, complete future orders and query your order history. We follow a data retention schedule in order to retain the minimum amount of personal data held at any given time.
A cookie is a small file which can be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies let us know when you visit our website, keep track of how you use the shopping basket, and analyse web traffic.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
3 groups of cookies are used on the Silver Goose website:
First Party Cookie Integration: We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. To opt out of our cookies used for this online advertising please contact a member of the at firstname.lastname@example.org.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Please direct all information or privacy requests or complaints to email@example.com.
In the event that a privacy request is made, we will give you a confirmation of receipt of your request and respond to the request within one month. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).